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My order was meant for my spouse or family member, but I placed it under my own account. Can you transfer it to them?

Explains why an order can't be transferred to another person and what to do instead.

No. Every order is tied to the account holder's identity and intake, including for the lab requisition, so we're not able to move an existing order to someone else's account.

If the medication was meant for your spouse or family member, they'll need to create their own account, complete their own intake, and place the order themselves.

Each individual must place their own orders on their own account.

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