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Prescriptions

How prescriptions work

42 articles
Do clients have to speak with a clinician to get prescribed?When clinician calls are required.
How is a client's existing prescription transferred to Altro?Continuing a client at their current dose.
What if a clinician decides not to prescribe?Clinical declines and refunds.
How long does it take to receive a prescription order?An overview of the timeline.
How do refills work?Auto-refill timing for prescriptions.
Can clients have prescriptions shipped to my office?Setting up office-based shipping.
What if my client has side effects?How clinical questions are handled.
What pharmacies does Altro use?Pharmacy partners and certifications.
What tests are done to ensure quality of the products?How pharmacies test for quality and sterility.
Where are the ingredients sourced from? Are these products made in the US?Where we source our ingredients from.
How does dosing work?Who makes the decision on dosage.
How available are clinicians?When to expect a response.
Can clients order multiple products at once?Stacking products.
How are compounded products different than name-brand?
Does Altro offer IVs or Botox?Why we don't currently offer these services.
Why don’t you offer Reta?Why Retatrutide is not on our product list.
Do vials come white-labeled with my logo?Why vials show the pharmacy information.
Do you offer multi-month bundles?Where we currently stand with 3-month plans.
Do you offer mainstream medications like blood pressure, thyroid or other medication that treats disease?Why we focus on health optimization products, not sick care.
How does the clinician communicate with the client?Clients can message the clinician anytime through the portal.
How do clients check the status of their prescription order?A guide for clients
What is the medical intake or questionnaire?The types of questionnaires clients complete, what each one is for, and why they matter.
Why is TRT restricted in certain states?Which states testosterone therapy isn't available in, why availability varies, and how to check by state.
Do you offer microdosing GLP-1 options?Whether clients can choose a microdose GLP-1 option, how it differs from the full dose, and who makes the final call.
Do the pharmacies provide Certificates of Analysis (COAs)?What a COA is, how the pharmacies test compounded products, and how to request documentation.
Can I cancel my client's orders if they cancel their membership with me?What happens to a client's orders when they leave your program, and the options available to you.
If someone orders multiple products, do they pay the clinical oversight and shipping fees on each one?How the clinical oversight and shipping fees apply when a client orders more than one product.
How does the client flow work for ordering prescriptions?The ways a client can order through your portal, from direct product orders to starting with lab testing.
Does the client have to fill out the same medical questionnaire every time they place an order?Whether clients repeat the full questionnaire for each order, or only answer what's new.
Can a client continue at their current dose if they transfer their prescription to the Altro platform?What a client should do if they're already on a medication with another provider and want to continue it through Altro.
Which products require lab testing?Which products need labs before starting, and how those labs can be completed.
How can clients ask for their dosage to be increased?How clients/patients request a dosage change from the clinician.
Can clients request a lower starting dose?How clients can share a preference for a lower starting dose, and who makes the final call.
Can clients pause or delay their next order?How clients can pause or delay an order, and what to keep in mind before doing so.
At what point will a client's order be cancelled by Altro?When and why an inactive order may be cancelled, and the outreach that happens first.
When are telehealth appointments required?When a client needs a telehealth visit before an order can be approved, and whether there's a cost.
Will my client be contacted if the clinical team needs more information?Explains why a client might get a portal message between completing intake and their order shipping, and why a quick reply matters.
How do refills and subscriptions work?Explains automatic subscription refills, the required wellness check-in, and what happens to dosing if a client skips it.
Is every order reviewed by a clinician?Explains that all orders receive licensed clinical review, when an asynchronous review is enough, and when a video call is required.
What are the responsibilities and processes for managing prescriptions through Altro Health?
Are the clinicians board-certified?Whether the clinicians who review and prescribe hold board certification.
What is the purity of the products?Explains the USP <797> standard used to test the strength, quality, and purity of compounded products.