Skip to main content

Troubleshooting

What to do and who to contact.

7 articles
I can't log into my Partner PortalLogin troubleshooting steps.
A client signed up but I don't see them in my portalWhy a client might not appear.
A client was declined for a prescription. Now what?Handling clinical declines.
A shipment is delayed or missingShipping issues.
Contact supportWhen and how to email support.
Do you provide technical support?How to reach us for any tech issues.
A client's prescription order is delayed or stuckWhere orders get stuck and what to do.