Other FAQs

Answers to frequently asked questions.

8 articles

Does Altro provide marketing support?Marketing resources for partners.

Can I order for myself at cost?A perk of being a Partner

Is the platform available in other languages?

Is signature required for the deliveries?

Can I upload documents (labs, notes, etc.) or complete the medical questionnaire for my clients?What a partner can and can't do on a client's behalf when it comes to documents and questionnaires.

What if my client isn't tech-savvy enough to use the client portal?How to help a less tech-comfortable client get set up and confident using their portal.

Can my client change their shipping address after placing an order?Explains why address changes are difficult mid-order and how clients update their address before a refill ships.

Can my client pause shipments while they're traveling?Explains how travel and vacations affect shipping, and how much notice to give.