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How do refills and subscriptions work?

Explains automatic subscription refills, the required wellness check-in, and what happens to dosing if a client skips it.

Orders placed as subscriptions refill automatically. The monthly check-in questionnaire is optional most months, but required at least every 6 months, and any time your client wants a dose change, since the clinician needs current information to make that call.

If your client does not complete the monthly check-in questionnaire, the clinician keeps their current dose in place.

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