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How do my clients order?

What happens from the client's first click to your payment.

  1. Client signs up through your branded storefront at altroapp.com/yourbusinessname.

  2. The client orders the product and submits payment at the price you set in your partner portal.

  3. Client fills out a medical intake as part of ordering a product or lab.

  4. If they ordered a lab, it is processed through Quest or LabCorp.

  5. If they ordered a product, licensed clinician reviews the intake and prescribes when clinically appropriate. Most prescriptions are handled asynchronously; a few require a call.

  6. A 503A or 503B certified pharmacy ships the medication directly to the client.

Refills run automatically every four weeks for prescriptions to avoid missed doses. The client receives a 48-hour notice via email before the payment is processed. Then, the payment is captured and medication shipped out.

Clients can cancel their orders through the portal.

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