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Can my client change their shipping address after placing an order?

Explains why address changes are difficult mid-order and how clients update their address before a refill ships.

Not for an order that's already placed. Address changes are hard to make once an order is in motion, so ask your client to update their address in the portal before their next refill ships.

Altro sends a 48-hour notice by email ahead of each refill, which gives your client a window to confirm where they'll be for the next week or two.

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