After signing up, please make sure you have completed the onboarding steps here.
Once your portal is ready for activation (typically 1 business day from you completing the onboarding form), we will email you to let you know and provide activation instructions. Check spam if you did not receive them.
Then:
Go to partner.altroapp.com
Click Activate.
Use the same email address you provided on your onboarding form. Using a different email means we can't match your account.
Set a password.
Enter the 6-digit code
Log in.
Once inside, you can:
Manage pricing of products and labs (Pricing → click any item)
View client information (Clients → click on the client's name)
View order status (click a client → Orders)
See state-by-state product availability (Offerings → click any item)
Walkthrough videos are available in the "Classroom" section of Skool.
If you encounter issues such as "Access Denied" or problems creating an account, follow these steps:
Use the Correct email address: Ensure you are using the email address provided during onboarding.
First-Time Users:
Click on the “Sign Up” option to create your account. If you try to sign up and it says "Email address taken", that means you had previously signed up already and you need to log in.
Existing Accounts:
Once your account is created, use the “Log In” option for future access.
If you have any issues activating your account, contact us at [email protected]