If the clinician determines that a medication is not appropriate for a client (e.g. due to contraindications), the client is refunded for the medication cost. The clinician explains the reason directly to the client through the portal and suggests alternatives if there are any.
This is what your client is actually paying for: a real medical review, not a rubber stamp. Clinical declines protect your client's safety and protect you legally.
If a client wants to try a different product, they can submit a new intake.