For anything the help center doesn't cover, email the partner support team at [email protected]. Typical response time is about one business day.
To get a fast resolution, include:
A clear description of what you were trying to do
The client's user ID, if it's about a specific client
A screenshot, if it's a technical error
Please don't include PHI (protected health information) in email. You may use their user ID to anonymize the information.
For anything involving a client's order, the fastest path is having the client message us securely through the portal using the "Messages" feature.