Clients can update their shipping and billing addresses directly in their client portal anytime.
For personal details like name, phone number, email, or birthdate, the client should message the clinical operations team through their portal with the updated information. The team handles these changes carefully to make sure they don't affect the client's active prescription, and once the update is complete, it's reflected in the client's portal.
If one of your clients needs to make one of these changes, point them to message our team through their portal.