Orders move through several stages: medical intake → clinician review → pharmacy fulfillment → shipping. Most ship within a week.
Clients can check the status by following these steps:
Log into the portal from the wellness business you work with (e.g. altroapp.com/business name)
Click on Orders
Choose the order you want to check the status of
For any issues with orders, contact our team through the "messages" feature in the portal
Common causes of delay:
Incomplete medical intake: started it but didn't finish.
Clinician needs more info: the clinician may have messaged through the portal with follow-up questions before prescribing.
Lab required first: testosterone (TRT) requires recent labs.
If you have placed a prescription order and have any questions or concerns regarding it, please contact the support team through the portal.