Messages is where clients ask questions about an order, product, or prescription, get updates on an order in progress, and receive guidance from their care team.
Replies come within 1 business day, so a client with an urgent medical need should call 911.
To view messages in the client portal:
Go to altroapp.com and sign in.
Open Messages. On mobile, tap Messages in the bottom navigation bar, on the far left. On desktop, select Messages from the left navigation.
Open a conversation to read the full thread.
Reply right in that thread. It posts there and keeps the whole conversation in one place, whether the client is on mobile or desktop.
After a client places an order, it's worth reminding them to check Messages often until the order ships, since their care team may need an answer to a question before the order can move forward.