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Can my client track their order?

Explains where order status and shipping tracking appear in the client portal and partner portal, and what email notifications clients receive.

Yes. Status updates and shipping notifications, including tracking, appear on the Orders page of the client portal.

Clients also get email notifications for portal messages and order updates, so it is worth asking your client to confirm those are arriving and not going to spam.

You can see order status for your clients in your partner portal as well.

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