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I forgot to update my address and my medication was delivered to the wrong place. What can I do?

Explains what to do if your medication ships to an address that wasn't updated before your order went out.

We're not able to take responsibility for a shipment sent to an address that wasn't updated before your order went out. But we're happy to help get you back on track: message us through the portal explaining what happened, and we can move up your next refill so it's charged and shipped right away.

In the meantime, double-check that your address is current in your portal so this doesn't happen again.

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