Possibly. Between completing intake and the order shipping, the clinical team may send your client a message through the portal if they need more information before finishing their review. It's worth telling your client to check Messages during this window, since a quick reply keeps the review moving and a delayed one is the most common reason an order takes longer than expected.
Will my client be contacted if the clinical team needs more information?
Explains why a client might get a portal message between completing intake and their order shipping, and why a quick reply matters.