We recommend using Google Chrome whenever you're logging into the client portal.
If you're running into trouble, here's what to try:
Make sure you're using the correct portal link provided by your wellness practitioner or the business you're a client of. Using the wrong link is one of the most common reasons people can't get in.
First time here? Click "Sign Up" to create your account. If you've logged in before, click "Log In" instead.
When logging in, make sure to use the same email address you originally signed up with. This is also one of the most common issues.
Don't remember your password? Click "Forgot Password" to reset it.
Still stuck? Clear your browser's history, cache, and cookies, then give it another try.
If that doesn't work, try an incognito or private browsing window.
No luck yet? Send us a screenshot of what you're seeing at [email protected] and we'll get our technical team on it.
We know login hiccups are frustrating, especially when you're just trying to check in or place an order. We're happy to help sort it out.