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Can I switch the product I ordered?

Explains how to switch products by canceling your current subscription and placing a new order, including possible lab or telehealth requirements.

Yes. To switch, you'll cancel your current subscription and place a new order for the product you want.

New orders go through our standard process, medical intake, clinician review, and fulfillment, so it won't be instant. Some medications may require labs or a 15-minute telehealth appointment before approval.

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