Orders are cancelled after a period of no response, as the clinician can't prescribe without the necessary information. Before that happens, we reach out several times by email and portal message to request whatever's needed. If there's no response, the order is cancelled.
Double check your inbox (including spam) and your portal notifications, sometimes these get missed. If you'd like to move forward, you can place a new order. Just be sure to complete your medical intake and respond to any questions your clinician asks.