Orders move through several stages: medical intake → clinician review → pharmacy fulfillment → shipping. Most ship within a week.
To check status:
Log into partner.altroapp.com
Click on the client's name
Click on Orders
Your clients can also check the status of their orders through the client portal.
Common causes of delay:
Incomplete medical intake: the client started but didn't finish. Ask them to log in and complete it.
Clinician needs more info: the clinician may have messaged the client through the portal with follow-up questions before prescribing. Ask the client to check their clinician chat.
Lab required first: testosterone (TRT) requires recent labs.
If you have any questions or concerns regarding an order, contact [email protected]
It is important that clients check their email and portal for notifications from our clinical team.