As a partner, you can email [email protected] for anything not covered in the help center. Typical response time is one business day.
To get a fast resolution, include:
A clear description of what you were trying to do
The client's user ID (if it's about a specific client)
A screenshot if it's a technical error
Please avoid sharing PHI (personal health information) via email. Clients can always message us securely through the portal.