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How to change the payment method for a prescription order?

A step-by-step guide for clients.

You can change the payment method for a prescription order directly through the client portal (e.g. lyvcare.com/partner/businessname)

NOTE: Your payment method is attached to each individual order, not to your account as a whole. If you have multiple prescriptions, you may choose to use a different payment method for each. Make sure to edit the payment method for each prescription individually.

To change the payment method:

  1. Go to the client portal (e.g. lyvcare.com/partner/businessname)

  2. Click "Sign In" on the top right corner

  3. Click "Sign In" on the next screen as well

  4. Enter your name and password. If you forgot your password, hit "Forgot Password" to reset it.

  5. Click on "Orders". If you are on mobile, this is located in the menu bar at the bottom.

  6. Click on "Subscriptions"

  7. Click "Edit payment method"

  8. Enter your new payment information and click "Continue"

  9. That's it! Upcoming payments for that prescription will be processed under the new payment method.
    *If you want order prescriptions to be under the same payment method, make sure to edit each one individually. You may also choose to use different payment methods per product.

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